At Glamour Indian Wear, we want our customers to have the best experience while shopping for their favorite ethnic wear. While we strive to keep our customers satisfied, there may be situations beyond our control where you may need to cancel your order or return a product. We have outlined our Cancellation and Refunds policy below, so you are aware of our guidelines.
- If you change your mind about a Non-Ready to Ship product, you may cancel the order within 24 hours of placing it. However, Ready-to-Ship orders cannot be canceled as they are dispatched within 24 hours of receiving the order.
- If you decide to cancel your order post 24 hours of confirmation, it will be dealt with on a case-to-case basis by our Customer Care team, depending on the degree of process completion. We will provide a refund for such orders in the form of a Store Credit, which is redeemable on our website within the stipulated period from the time of issuance. It takes a maximum of 2 business days to cancel your order and send you a notification via email.
- At Glamour Indian Wear, we do our best to assure that your products are shipped to you within the promised time. However, in unforeseen circumstances like product unavailability where there may be a delay in processing, we will communicate with you and request you to accept a Store Credit of equivalent value, which you may use to purchase alternative ethnic wear or opt for a refund.
- If you are unable to find an alternative item, we will initiate a complete refund (inclusive of the product cost and shipping charges) at the earliest, without any deductions. We may also offer discount coupon, depending upon the order value and delay in communication.
- If you missed adding a critical detail while placing the order, we will try to contact you via your registered email address. In case of non-response, we will issue a non-refundable Store Credit against cancellation of the order, which you may use to place future orders with us.
- Please note that we keep our customers posted at each stage of their order with us, and it is crucial to have your input at the right time
- You can contact us at +1 (215) 341-9990 or drop an email at [email protected] for further queries.
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount.